1. Directly reporting to the Project Manager and working closely with the rest of the Project Management Team, the Digital Center and ICT Support Officer will:
a) Lead the development of a comprehensive study, technical recommendation, and work plan for the physical and logical/network setup of digital centers, interactive call centers, and kiosks. This year, additional ten (10) pilot LGUs and ten (10) Ministries are identified for 2021, with more LGUs and ministries to cover from 2022 onwards.
The following technical considerations must be noted:
- High-speed (3G/4G/5G) internet availability for the digital centers and kiosks
- Stability and reliability of broadband wireless access in the areas considering expansion centers
- Stable (always-on) power supply in the areas
- Adequate infrastructure facility / passable roads
- Accessible and reachable location (by foot)
b) Review, study, and recommend core ICT Infrastructure (servers and data with software systems) for e-Governance in LGUs and Ministries;
c) Develop and design site selection criteria and matrix that must ensure establishment and functional Digital Centers and Interactive Call Centers;
d) Conduct ocular site inspections and assessment in the LGUs and Ministries and conduct e-readiness survey with risk assessment study in the LGU and Ministries’ locations, in close coordination with MILG;
e) Establish close coordination and collaboration on all technical-related concerns with the a2i Bangladesh team focal point and ensure conduct of regular/weekly discussions on every activity that involves their technical advice and recommendation.
f) Provide technical advisory services and technical assistance to the UNDP LeAPS Project Management Office (PMO) and work in close cooperation with the a2i Bangladesh team under the lead and supervision of the LeAPS Project Manager.
g) Provide technical advice, guidance, and supervision on the establishment of Data Center at the MILG-BARMM office.
h) Provide technical inputs during planning and evaluation phases of all IT/technical-related procurement and deployment of ICT infrastructure and e-Governance software or programs.
i) Identify plans for expansion and scalability of digital centers and call centers including inputs on proposals for future phases of implementation.
j) Work closely with the LeAPS Web Portal and e-Services Officer on deploying the a2i BARMM website in testing bed and final server and provide technical assistance with the soft and final website launches.
2. Assist the LeAPS Web Portal and e-Services Officer with the training on ICT and web portal management.
3. Collaborate with the IT departments in MILG and the Ministry of Transport and Communications (MOTC) in BARMM through regular discussions covering technical matters that involve the establishment of digital centers and data centers; attend other required relevant project meetings.
a) Work and consult with the UNDP Digital Services Team on all ICT-related matters with respect to the defined work and deliverables.
b) Provide advice and support on capacity development and ICT training activities.
c) The Digital Center and ICT Support Officer is expected to provide other tasks not limited to the following:
- Contribute to a wide variety of support roles such as service desk, software and desktop support
- Connecting the needs of the LeAPS project with technology opportunities
- Provide research, analysis and provide advice on trends to inform decisions
- Translate technical information into plain English/layman’s terms for project needs
- Contribute to writing ICT briefs, submissions, reports, presentations and correspondence
- Work with people to create change and help the technology challenged.
4. Provide additional support the Project Management Team and the Programme Team on the request of the Project Manager and Programme Team Analyst.