Core:
Achieve Results: Level 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
Think Innovatively: Level 2: Offer new ideas/open to new approaches, demonstrates systemic/integrated thinking.
Learn Continuously: Level 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
Adapt with Agility: Level 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
Act with Determination: Level 1: Shows drive and motivation, able to delivery calmly in face of adversity, confident.
Engage and Partner: Level 1 Demonstrates compassion/understanding towards others, forms positive relationships.
Enable Diversity and Inclusion: Level 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Cross-Functional and Technical Competencies:
Thematic Area
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Name
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Definition
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Finance
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Audit (General)
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- Understands how regulations and professional standards in internal and external audit underpin audit work in the public services. Understands the key stages of audit work, including planning, documentation, testing and reporting. Ability to examine and verify accounts and records. Understands wider mechanisms for assurance and scrutiny. Understands the law and best practice relating to antibribery and corruption controls and the fraud risks faced by public bodies
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Business Direction & Strategy
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System Thinking
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- Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
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Business Management
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Project Management
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- Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
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Business Management
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Risk Management
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- Ability to identify and organize action around mitigating and proactively managing risks
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Business Management
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Communication
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- Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
- Ability to manage communications internally and externally, through media, social media and other appropriate channels
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Business Management
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Working with Evidence and Data
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- Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making
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Business Management
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Customer Satisfaction/Client Management
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- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
- Provide inputs to the development of customer service strategy.
- Look for ways to add value beyond clients’ immediate requests.
- Ability to anticipate client’s upcoming needs and concerns.
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